The more my job calls me to deal with self-proclaimed “professional companies,” the more I realize how many people don’t know what they’re talking about. Frankly it’s astounding, and maddening, when I discover a person or business who claims to be an “expert” in a field but does not have the knowledge necessary to effectively provide a service.
They’re all talk.
I’m very careful not to exaggerate my knowledge or abilities. Primarily due to conviction, but also out of respect for the person asking. We’re all guilty of exaggeration, myself included. Several times I’ve learned skills to back up a hollow claim out of necesity, but this isn't acceptable.
Hyperbolic claims made by companies breach the wall of trust, and it’s inexcusable. For example, if a customer walks into Best Buy or Radio Shack, they assume the sales associate has an acceptable amount of knowledge to make an educated electronics purchase. Unfortunately this is rarely the case, and I’ve bitten my tongue several times while eavesdropping on retail conversations.
Recently I’ve had to deal with a company who setup specific equipment for our church campus. For the past few months the equipment has failed numerous times and it was chalked up to our incompetence.
After taking matters into our own hands, and spending many hours in communication with the actual manufacturers of the equipment, we were told the setup was of poor design and destined for failure.
Somebody was all talk.
We decided to remove some equipment and run things how we believed they would work best. After doing so, we had our first flawless Sunday since using said equipment. It was a huge win all around.
Moral of the story, be 100% transparent with your skills. Even if you believe you can “learn what you need” to accomplish a task, don’t exaggerate what you actually know in the moment. If you do, it may come back to haunt you.